Frequently asked questions
How long does shipping take?
Orders are processed in 1-3 business days. Delivery usually takes about 7-14 business days in the US. Some items (like our LED nail clipper) ship separately and can take up to 3 weeks. Once your order ships, you'll get an email with tracking.
Do you offer free shipping?
Yes. Every order to the 50 US states and DC ships free, with no minimum.
Where do you ship?
We currently ship to addresses in the 50 US states and DC. We can't ship to APO/FPO/DPO or US territories at this time. If we ever can't ship on time, we'll email you a new date and let you cancel for a full refund. See our shipping promise.
What is your return policy?
Our 30-day happiness guarantee: contact us within 30 days of delivery. Damaged, defective or wrong items get a free replacement or full refund. Unused items in original packaging can be returned for a refund (you pay return shipping); used hygiene items like grooming tools, lick mats and bedding can't be returned for change of mind. See our returns policy.
Is checkout secure?
Yes. Payments are handled by Stripe, a PCI-DSS Level 1 certified processor. We never see or store your card details.
Which payment methods do you accept?
All major credit and debit cards, plus Apple Pay and Google Pay where available. You'll see every option at Stripe checkout.
My order arrived damaged. What do I do?
We're sorry! Email shoppawsomegoods@gmail.com within 30 days of delivery (sooner is better) with your order number and a photo, and we'll send a replacement or a full refund, usually with nothing to send back.
Do you sell fish and aquarium supplies?
Not yet, but they're coming soon! Join our email list to hear first.